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  Case Study
A leading Data centre required a Skype Solution for over 250 of their office based staff in a European Office.
 

Data International Services Inc.

As its  very much a sales orientated environment in the ruthless banking wo..
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FAQ


Skype is a very simple to use application. However many questions still arise especailly when used within business environments and that is why we offer a full contracted online technical support service. You can find a range of my most frequently asked questions along with the answers listed below.


Q How do I add Contacts to my List? click for answer
A Click the Directory tab and click the link See friends who are already on Skype.
You'll see an Add contacts screen.

 

Friends on Skype

Under Check your email contacts, click in the checkbox(es) beside the email accounts you have.
If you have a Yahoo account, type in your username and password then click Search email contacts.
Skype uses your Yahoo login to check if your contacts are on Skype – it never saves it, ever.

Wait for Skype to search your contacts.
If Skype finds a match, it will list the friends who also use Skype.

Click in the checkbox beside the people you want to talk to on Skype.
Then click Add contact.

Write an introduction message so they know who you are.
Click OK to send. Depending on their security, you can IM them. When they accept your invitation, you will be able to see when they are online and call them, too.

Add a specific person:

Click the Directory tab and go to Find people.

Click in the box and type in their name, email address or Skype Name.
Click Search. Wait for Skype to search.

In the list, find the person you're looking for. Check details like location and click this icon (i) to double check it's them.
Click on them, then click Add contact. This will open a Say hello window.

Click in the message box and type an introduction message so they know who you are.
Click OK to send. When they accept your invitation, you will be able to see when they are online and call them, too.

Add a phone or cell phone number:

Click New and choose New Contact.

New contact button

Find the link Save a phone number in your contact list.
Click on it. This opens an Add a contact window.

Add a phone number as contact

In this window, enter the person's name, select Home, Office, Cell phone or the other options from the dropdown list, then click on the flag to choose the country they are in.
Click in the box beside the flag and type in the phone number.

Check it. If it's correct, click Save phone number.
This saves the number in your Contact list.

Q How Do I call someone on Skype? click for answer
A Click the Contacts button at the top of Skype.

 

Contacts and Conversations

In the list, find the person you want to call.
Click on them. (Remember - anyone with one of these beside them Status icons is on Skype so it's free to call. Anyone with one of these Status icons means it's a phone or mobile number and calls will cost you a little.)

You will see their details in the main window.
Click the green Call button. You should hear ringing. If you don't hear the other person or they can't hear you, click the call quality icon at the top of your call window.

To hang up, click the red End call button.

Useful things you can do on a call:
  • Mute – click this icon Mute button to mute your microphone so the other person can't hear you.
  • Hold – click on this icon Pause button to put the call on hold.
  • Turn video on – if you've got a webcam plugged in, click the green Video call button to make it a video call.
Q How Do I Send Instant Messages to Anothert Skype User? click for answer
A In your Contacts, find the person or group you want to message. Or in your Conversations list, find the message you want to pick up again.

 

Click on the person/group or conversation.

In the main window, click in the typing box.
Type a message and click the blue send message button, or just press the Return key on your keyboard.

IM textarea

If someone IMs you:

If someone IMs you, your Conversations button will turn orange.
Click on the button.

You'll see a list of conversations.
Find the IM you want to reply to and click it.

In the main window, click in the typing box.
Type a message and click the blue send message button, or just press the Return key on your keyboard.

Useful things you can do in an instant message:
  • Group IM – click this button Button name is Add people to add more people to the conversation.
  • Save a group IM – click this button Button name is Save group to save the group in your contacts. When you need to pick up the conversation again, just click on the group instead of adding everyone in all over again.
Q What are the costs of Making calls within my country and overseas? click for answer
A Refer to Skype Rates Page on oiur webiste for full details of costs to Landlines and Mobile Phones whether in your country or internationally
Q How Do I Make a FREE Video Call? click for answer
A Make sure you've got a webcam and check:
- it's plugged into your computer
- you've installed the software that came with it
- it's switched on.

 

In your Contact list, find the person you want to talk to.
Click on them.

In the main window, click the green Video call button.

Video Call Button

Smile, wave, say hello!

Smile!

Useful things you can do on a video call:
  • Resize the screen – click and drag the corner of the video screen to make it bigger or smaller.
  • Move it around – click and drag the video of yourself around your screen.
  • IM at the same time – click the Show messages link at the top of the video to instant message while you're on the call.
Q How do I call someone on their Landline or Mobile Cell phone? click for answer
A Click the Call phones tab.
In the main window, you will see a key pad, calling rates to all countries, and a Buy Skype Credit button.

 

How to buy credit

In the main window, click on the flag menu and change the country if you're calling abroad.
Then click in the box beside the flag. Type the phone number or click numbers on the keypad.

Enter Phone Number

Check you've got the number right.
Then click the green Call button.

If you'll call this number regularly, click the Save button under the dialpad.
Next time, just find it in your Contacts so you don't have to type it in again.

Save this phone number to your Contact list

If you've saved the number in your Contacts:

Click the Contacts button at the top of Skype.

In your Contact list, find the person you want to call.
Then click on them.

In the main window, click the green Call button.

Useful things you can do on a call:
  • Mute – click this icon Mute button to mute your microphone so the other person can't hear you.
  • Hold – click on this icon Pause button to put the call on hold.
  • Send an SMS – if you're calling a cell phone, click the SMS button under the dialpad to send an SMS instead.
Q How Do I start using Skype? click for answer
A To start Skype If it's your first time opening Skype: Skype icon on desktop Open Skype on your computer. That means double-clicking this icon on your desktop or choosing it from the Windows > Start menu. Having trouble? Launch it from here. This will open a start-up screen. Click Don't have a Skype Name? This opens a Create account window. Type in your name, then create a Skype username (called a Skype Name) and a password. - Pick ones you can remember so you can sign in next time. - Follow the directions from there and click Sign in. If you've opened Skype before: Open Skype from your desktop or Windows > Start menu. In the start-up screen, click in the box under Skype Name and type it in. Then do the same for your password. (If you forget your password, click the Forgot your password? link and follow the directions from there.) This will sign you in to Skype, ready for you to use.


 
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